VOICES FROM OUR COMMUNITY
What people say about Ara
Every year we ask the people who use our services, partner with us, and work with us to tell us honestly how we’re doing. Here’s what they told us.
Listening to feedback is how we keep improving. The quotes and statistics below come directly from our 2025 and 2026 client surveys, our partners, our Employee Survey and the Care Quality Commission.
Our Clients: Housing Support
Recovery is rarely a straight line. For the 218 people we housed in Bristol last year, it’s meant safe accommodation, a named support worker and the space to rebuild at their own pace. Here’s what they told us in our 2025-26 client survey.
218
clients housed in our recovery accommodation
57
positive move-ons to independent or private rented accommodation
100%
reported satisfaction with the service they received
301
structured treatment groups delivered
52
positive planned departures from Ara accommodation
SUCCESS STORIES
Recovery, in their words. The honest voices behind the numbers.
Our Clients: Gambling Harms Support
Gambling harm rarely comes alone. It pulls at relationships, finances and mental health long before anyone reaches out for help. Last year, 1,610 people across Southwest England and Wales did just that, and trusted us with what came next. The numbers show the difference it made.
1,610
CBT and strength-based counselling interventions delivered
99%
would recommend the service to others
14 to 3
median PGSI score, from severe harm to low risk
72%
of clients completed treatment as planned
SUCCESS STORIES
Stories of finding a way through. What recovery from gambling harms actually sounds like.
Our Team: The People Behind the Work
Recovery work is demanding, and it’s personal. Nearly a third of our team bring direct lived experience of the issues we support people with. Here’s what the rest of our most recent Employee Survey told us.
86%
would recommend Ara as a good place to work
89%
feel proud to work at Ara
95%
have good relationships with their colleagues
90%
have a positive relationship with their line manager
30%
of our staff have direct lived experience of the issues we support people with